Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Welcome to the SHOE SHOP. This page answers the questions you usually ask such as how to order, where we deliver to and delivery charges, how to pay, size conversions, return and exchange policy and who we are. Please read to the end. Cheers.

  1. HOW DO I ORDER?
    1. Send a text to 08079787268 or whatsapp message to 08079787268 with your full name, number, email address and delivery address along with the shoe name and yor size. If you have wide feet or really slender feet, also indicate.
    2. We will reply with the details you need to pay.
    3. We always reply, if we don’t reply, it means, we did not receive your message, kindly resend, or follow up with a call
  1. HOW DO I PAY?
    1. Cash on Delivery (Abuja Only)
    2. Bank Transfer (Nationwide): Pay to The SHOE SHOP 0054914554 DIAMOND BANK PLC. Once you pay, you must immediately contact with your name, order number and name of the person who made payment. If payment is not made within 24 hours, the order will be cancelled automatically. Also, we reserve the right to sell the item before 24 hours if we have low stock and have not heard from you.
    3. Transfer is before delivery.
  1. WHAT DO YOU HAVE?
    1. We have work shoes, occasion shoes, heels, flats, wedding shoes, bags, sneakers and wedges. We also make flat slippers.
  1. CAN YOU DELIVER TO ME?

We deliver to every state and every part of Nigeria. This also includes university hostels and army barracks. Kindly provide as much information and description as you can.

  1. ABUJA

1A: We offer FREE SAME/NEXT DAY home/office delivery – within town only

OR

1B: SAME/NEXT DAY OUTSIDE TOWN DELIVERY – N700

OR

1C: FREE PICK UP at Asokoro/Area 11

*Within town in Abuja includes Asokoro, Apo, Central Area, Central Business District, Dawaki, Games Village, Garki Areas 1 – 11, Garki II, Gudu, Gwarimpa, Jabi, Katampe, Kaura District, Lifecamp, Lokogoma, Maitama, Suncity, Sunnyvale, Utako, Wuse II, Wuse Zones 1-7

2. LAGOS:

2A: NEXT DAY PICK UP at Jibowu Park for N1700

OR

2B: HOME/OFFICE DELIVERY within 4 working days for N1700

OR

2C: EXPRESS HOME/OFFICE DELIVERY within 2-3 working days (excluding Epe, FESTAC, Ikorodu & Badagry) for N3000

*For those choosing 2A, Before placing your order, call us on 08079787268 if you have a preferred park we can send to. However, we cannot guarantee that we will use your preferred park.

3. SOUTHERN & SOUTHWEST STATES EXCLUDING LAGOS

3A: PARK PICK UP for N1800 within 24-48 hours

OR

3B: DOORSTEP DELIVERY within 10 working days for N2000

4. NORTHERN & MIDDLE BELT STATES

4A: PARK PICK UP for N1500 within 24-48 hours (N1000 for Kaduna)

OR

4B: DOORSTEP DELIVERY within 5 working days for N1600

 

 

  1. RETURN & EXCHANGE POLICY

We want you to be 100% happy with your items.

Returns for those outside Abuja: We will refund you the total amount of the shoes and the shipping if you complain within 48 hours of our delivering the package that the item is defective or that we sent you the wrong colour or size (please check out our size chart below) from what you ordered and return the item to us within 5 working days (those outside Abuja).

Exchange/Store Credit for those outside Abuja: We will exchange the shoes for you or give you store credit for the worth of the shoes alone if we sent the right size and colour and the shoes did not fit. Sometimes, life happens, and we understand. However, you must complain within 48 hours of our delivering the package to you and return the item to us within 3 working days 5 working days (those outside Abuja)

For clients within Abuja: You have the luxury of giving your shoes back to the despatch if they do not fit at delivery point. So please try on your shoes before the despatch leaves. If the shoes do not fit at the delivery point, kindly give it back to the despatch before he/she leaves. Once they leave, you will be charged N700 for a pickup or you will need to come to the store within 1 working day to receive a refund or within 3 working days for an exchange.

We thank you always, for your custom

  1. SIZE CONVERSIONS

The sizes on this website are UK sizes. Our shoes come in both US and UK sizes. So you can use this map to guide you.

US 6 = UK 3 = EU 36

US 6.5 = UK 3.5 = EU 36.5

US 7 = UK 4 = EU 37

US 7.5 = UK 5 = EU 38 (sandals); US 7.5 = UK 4.5 = EU 37.5 (covered shoes)

US 8 = UK 6 = EU 39 (sandals); US 8 = UK 5 = EU 38 (covered shoes)

US 8.5 = UK 6 = EU 39 (covered shoes); US 8.5 may also fit a size 40 if it’s a sandal

US 9 = UK 7 = EU 40

US 10 = UK 7.5 or 8 = EU 41 or 42 (depending on the brand and if the toe area is open)

US 11 = UK 9 = EU 42 or 43 (depending on the brand and if the toe area is open)

  1. ABOUT US

Welcome to the SHOE SHOP! At The Shoe Shop, we focus on two things:

Beautiful, Affordable Shoes

Excellent Service

We pride ourselves in the beauty and high quality of our affordable shoes. We understand the importance of adorning your feet, so we want to provide our customers with the best shoes there are, along with the best price so they can get as many as they want without breaking the bank. Centre to our business is our solid customer relationships and staunch determination to rid Nigeria of ugly shoes, one pair at a time. We are passionate about what we do. And for us, the greatest satisfaction is our clients’ happiness.

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